Do you want to exchange your product or has your order arrived damaged or defective? You have the legal right to report a product for return within 14 days of receipt without providing a reason. To better meet customer expectations, we ask you to fill in a reason when reporting your return. After this notification, you have another 14 days to actually send the product back.

If you make use of this right of return, the purchase amount will be refunded to your account within 14 working days after the return notification (your return shipment must actually be in the possession of ANVY).

• In the case of a return shipment of one or more products from an order, only the amount paid for the product(s) will be refunded, and no shipping costs.
• In the case of a return shipment of the entire order, the total amount paid will be refunded, including the shipping costs paid at the time of purchase.

The product must be returned in its original condition, including packaging and unopened.

Note: all make-up products are not accepted for return.

The costs for returning are entirely the responsibility of the customer.

Depreciation

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation of the product on to you. Therefore, handle the product with care and ensure that it is well packaged for a return.

Refund

As soon as we have received your return, you will be refunded the full order amount within 14 days or we will exchange your product. Only the costs for returning the item to us are at your own expense. For exchanging a product, you do not pay any extra shipping costs, only the return costs.